Thursday, January 19, 2012

Being Held Hostage by FB Day 3

UPDATE TO 1-16-2012 BLOG POST
[Click here for original post--new page will pop open]
:

My Facebook account is STILL locked out despite messages from FB saying my acct. is in good standing. I've tried different computers & browsers, still get exact same lock out, which I've done a screen capture of every day for proof that this is happening, while FB DENIES this. Below I've pasted in the email from FB & my follow-up response, and day 3's screen capture taken just moments ago using Safari Browser this time (instead of Chrome):

EMAIL FROM FB:

Re: My Personal Profile was Disabled - Gina Jordan FollowUP x

The Facebook Team ✆ Jan 16 (3 days ago)

to me Hi,

Thanks for contacting Facebook. It looks like the email account you’re writing in from is associated with an account in good standing.

To resolve your issue quickly, find the right support from the options below:

• If you see the red boxed disabled message when you try to log in, please resubmit this contact form using the email address on your account: https://www.facebook.com/help/contact.php?show_form=disabled

• If you are writing in for a child or a friend who has a disabled account, please have the account owner contact us from their account email address: https://www.facebook.com/help/contact.php?show_form=disabled

• If your account is not disabled, but you are having trouble logging in, get help here: https://www.facebook.com/help/?topic=login_and_password

• If your account has been hacked, phished, or otherwise compromised, we have a special support channel that will allow you to regain access to your account: https://www.facebook.com/help.php?topic=security

• If you aren’t able to use one of our site features, such as sending messages or friend requests, we can help you understand why here: https://www.facebook.com/help/?faq=116393198446749

If you still need our help, please respond to this email with as much information about your problem as possible. We will respond to you within three business days.

Thanks, The Facebook Team

____________________________________________________________________ MY RESPONSE EMAIL:

Gina Jordan ✆ 1:20 PM (21 hours ago)

to awolgina, Facebook My account says it is LOCKED OUt due to malware, but I have no malware on my computer--every test comes out clean as always, even did 3 on same day to be sure & tried other software too, all clean! This is THIRD DAY of lock out! I can't access anything on FB, and have done screen captures of the message your FB is giving with the lock out. Here's the url of the screen capture online: http://3.bp.blogspot.com/-uxfkYgknP6A/TxRWptsiwII/AAAAAAAABCw/PWEiaIKRNuc/s320/Facebook.png And day two's of same: http://2.bp.blogspot.com/-mu3lCz2pyrc/TxY0ZVlks3I/AAAAAAAABIM/gVpdlR8u-v0/s320/Facebookday2.png

Now am on day three!!! I've published a blog about this issue since I had just signed a petition and filed a complaint about FB when you locked me out of my FB account, so this issue is being watched & monitored by both an attorney, bloggers & subscribers, as well as 5000 people on G+. I suggest you get this corrected immediately. Holding someone hostage--since I can't even access my FB account to download my data & DELETE my account--is illegal as well.

___________________________________________________________________ FB RESPONSE AS OF TODAY:

The Facebook Team ✆ appeals+88d58o5.aeasur22wqsfc@support.facebook.com 1:24 AM (9 hours ago)

to me Hi Gina,

We detected that your Facebook account may be compromised. To keep your information safe, we locked your account.

Before we can unlock your account, we need you to complete a quick safety check. Using the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps provided.

If you have any questions or if you can't complete this process, please visit:

http://www.facebook.com/help.php?page=931

Thanks for contacting Facebook,

Zara
User Operations Facebook

__________________________________________________________________ DAY THREE JAN. 18, 2012 SCREEN CAPTURE:



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